Comments on: Valued Customers, Any Takers? http://www.wengonline.com/2008/07/10/valued-customers-any-takers/ Taking on the Real World... Wed, 07 Jan 2009 00:08:40 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Weng http://www.wengonline.com/2008/07/10/valued-customers-any-takers/comment-page-1/#comment-445 Weng Mon, 28 Jul 2008 01:33:39 +0000 http://www.wengonline.com/2008/07/10/valued-customers-any-takers/#comment-445 I do find that writing a letter of complaint is so much more effective than complaining over the phone. However, shouldn't they provide the best service possible at all times? Anyhow, thanks for the complement. Your flicker images are great! I do find that writing a letter of complaint is so much more effective than complaining over the phone. However, shouldn’t they provide the best service possible at all times?

Anyhow, thanks for the complement. Your flicker images are great!

]]> By: jong c http://www.wengonline.com/2008/07/10/valued-customers-any-takers/comment-page-1/#comment-443 jong c Sun, 27 Jul 2008 00:20:46 +0000 http://www.wengonline.com/2008/07/10/valued-customers-any-takers/#comment-443 Hello, I had a similar incident (customer service)way back regarding a prepaid line i once had. I just loaded up a fresh P300 card and its been 3 days and still no service. Like you, I had to experience the loooooong wait, not to mention the endless assurances that never came. After a full week, i did what i had to do. I wrote a letter to the carrier's top Marketing honcho and after a day or two, I got a call from his secretary informing me that my service has been restored and the problem had been rectified. Now that's fast. I wonder what the marketing head did to guys over at the help desk/call center...poor guys... Satisfied..wrote a follow up letter thanking them for the response. :-) ps. chanced upon your blog while surfing..i find interesting reads here :-) Hello,

I had a similar incident (customer service)way back regarding a prepaid line i once had. I just loaded up a fresh P300 card and its been 3 days and still no service. Like you, I had to experience the loooooong wait, not to mention the endless assurances that never came. After a full week, i did what i had to do. I wrote a letter to the carrier’s top Marketing honcho and after a day or two, I got a call from his secretary informing me that my service has been restored and the problem had been rectified. Now that’s fast. I wonder what the marketing head did to guys over at the help desk/call center…poor guys… Satisfied..wrote a follow up letter thanking them for the response. :-)
ps. chanced upon your blog while surfing..i find interesting reads here :-)

]]> By: Mrs. Flipphead http://www.wengonline.com/2008/07/10/valued-customers-any-takers/comment-page-1/#comment-441 Mrs. Flipphead Thu, 24 Jul 2008 15:23:48 +0000 http://www.wengonline.com/2008/07/10/valued-customers-any-takers/#comment-441 So if I am following you correctly, you get the best customer service with the line that you are tied into a 2 year contract. With the phone that you buy time as you need it and could walk away from at any time, you get bad customer service? I see your point. In this country they make a lot more money on the prepaid phones, so you would think they would try harder to keep those customers. I guess they feel that they want to keep the sure thing happy so you sign up for another two years at the end of your contract. It has worked on me. I left one carrier because I couldn't get the same deal as a new customer on a phone at the end of my contract period. I needed a new phone, so I switched carriers. I have since added two more phones and when the original contract on my new phone was up, they gave me the same deal as a new customer so I could upgrade my phone. They will do the same with the other two phones after I have had each of them two years. They've got my business forever if they keep up the good customer service! So if I am following you correctly, you get the best customer service with the line that you are tied into a 2 year contract. With the phone that you buy time as you need it and could walk away from at any time, you get bad customer service? I see your point. In this country they make a lot more money on the prepaid phones, so you would think they would try harder to keep those customers. I guess they feel that they want to keep the sure thing happy so you sign up for another two years at the end of your contract.

It has worked on me. I left one carrier because I couldn’t get the same deal as a new customer on a phone at the end of my contract period. I needed a new phone, so I switched carriers. I have since added two more phones and when the original contract on my new phone was up, they gave me the same deal as a new customer so I could upgrade my phone. They will do the same with the other two phones after I have had each of them two years. They’ve got my business forever if they keep up the good customer service!

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